Shipping & Returns

Getting your Nutrexa order should be simple, fast, and worry-free. We're committed to providing a smooth shopping experience from checkout to delivery.

Where do you ship?

Nutrexa currently ships across Canada.

All online orders are processed and shipped from our Canadian fulfillment facilities.

If you have questions about shipping to your location, please contact our Customer Support team before placing your order.

How long will my order take?

Orders are typically processed within 1-2 business days.

Estimated delivery times:

  • Ontario & Quebec: 2-4 business days
  • Western Canada: 3-7 business days
  • Atlantic Canada: 3-7 business days
  • Rural or remote areas may require additional transit time.

Please note that delivery estimates do not include weekends or statutory holidays.

How much does shipping cost?

  • FREE shipping on orders of $99 CAD or more (after discounts and before taxes).
  • Orders below $99 CAD are charged a flat shipping fee, calculated at checkout.
  • Subscription orders may qualify for free shipping where applicable.

Shipping rates and promotional offers are subject to change without notice.

What is your return policy?

Your satisfaction is important to us.

If you're not completely satisfied with your purchase, we're here to help. Please contact our Customer Support team within 60 days of receiving your order to discuss your return options.

Can I return an opened product?

If you've tried the product and it didn't meet your expectations, please contact us with:

  • Your order number
  • Product name
  • Reason for your experience

Our team will review your request and work with you to determine the most appropriate resolution.

Can I cancel or modify my order?

Once it’s in motion, we can’t stop it.

Please contact our customer care team at support@novexahealthcorp.com or give us a call at 647-893-5262 ext. 1 if you have any questions.