Privacy policy

Last Updated: July 7, 2026

Novexa Health Corp. ("Nutrexa", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

Nutrexa is operated by:

  • Novexa Health Corp.
  • 3080 Yonge Street, Suite 6060 Toronto, Ontario M4N 3N1 Canada
  • Email: support@novexahealthcorp.com
  • Phone: +1 (647) 893-5262

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order history

  • Customer account information

Payment Information

Payments are securely processed by third-party payment providers. Nutrexa does not store your complete credit card or payment details on our servers.

Technical Information

When you visit our website, we may automatically collect information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Pages visited

  • Referral URLs

  • Website activity

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Deliver subscription orders

  • Process refunds

  • Communicate regarding your purchases

  • Improve our products and website

  • Detect fraud and unauthorized activity

  • Comply with legal obligations

  • Send promotional emails and marketing communications where you have provided consent

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Improve website performance

  • Analyze website traffic

  • Personalize your shopping experience

  • Measure advertising performance

You can modify your browser settings to refuse cookies; however, some website features may not function properly.

5. Third-Party Service Providers

To operate our business, we work with trusted third-party service providers that may process personal information on our behalf, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Email marketing providers

  • Analytics providers

  • Customer support platforms

  • Advertising and marketing partners

These providers only receive information necessary to perform their services and are required to protect your information in accordance with applicable laws.

6. Advertising and Analytics

We may use analytics and advertising technologies to better understand website usage and improve our marketing efforts.

These services may collect information regarding your browsing activity using cookies, pixels, or similar technologies.

You may manage your advertising preferences through your browser settings or applicable advertising platforms.

7. How We Share Your Information

We do not sell your personal information.

We may share information only when necessary:

  • To fulfill your order

  • With payment processors

  • With shipping providers

  • With technology service providers

  • To comply with legal obligations

  • To protect our rights or prevent fraud

  • In connection with a merger, acquisition, or sale of business assets

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent where applicable

  • Request information regarding how your data is processed

To exercise these rights, please contact us using the information below.

11. International Data Transfers

Some of our service providers may process information outside your province or country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

12. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated "Last Updated" date.

Your continued use of the website following any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Novexa Health Corp.